+ Where do you ship your wines?

We are happy to ship to the following states: AK, AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, WY.

Unfortunately, due to draconian policies in your area, we cannot ship to the following states at this time: AR, DE, MS, RI, SD, UT.

AL and LA have additional restrictions based upon local regulations, please review our Shipping Details page for specifics and volume limitations.

+ when and how are wines shipped?

Carriers and methods vary, optimizing for quality control and expediency. If you prefer a specific courier, please let us know. All shipping orders and timeframes are weather permitting.

Mailing List allocation orders are scheduled as follows:

• Spring Release - ships early April
• Summer Release - ships early June
• Fall Release - ships late October
• Winter Release - ships early December.

Tasting Room orders ship at the earliest availability. Please email our Paso Robles tasting room for most current shipping schedules.

Icepacks are available to purchase upon request. The inclusion of icepacks to your shipment will require Styrofoam packaging.

• 1-6 bottles – 1 pack, $5
• 7-12 bottles – 2 packs, $9

Icepack orders will be charged separately from mailing list order.

+ how do i get tracking information?

Once the carrier picks up your package(s) from our fulfillment house, tracking information and an estimated delivery date will be emailed directly to you from the carrier. Please be sure that an adult 21 years of age or older is available to sign for the shipment when it arrives on the estimated delivery date. In the event of extreme weather conditions, Turley Wine Cellars may delay shipping.

+ What if my shipping address has changed?

Please contact Turley ASAP! Shipping address changes can be made up to two weeks prior to the scheduled ship date. Any changes submitted after that date may result in a per-package carrier fee. Changing your shipping address on your account will not update the shipping address on an existing order.

Please review our Shipping Details page for further information about redirect and return fees.

+ Is a signature really required?

All orders must be signed for by a person 21 years of age or older upon receipt (because it’s the law), so please choose your shipping address accordingly.

Effective immediately, FedEx has implemented a supplementary step in their Adult Signature Required procedure. For all ASR shipments, the driver will obtain an adult signature and scan the barcode on the back of the recipient's government-issued ID. When a recipient's ID is scanned, the software only records the first initial and last name encoded within the ID, the software does not record any other personal data (e.g., driver's license numbers, phone numbers, birth date, home address, etc.)

Turley Wine Cellars recommends shipping to an address where an adult is readily available to accept the delivery. We can ship directly to a carrier hub for pick-up, and recommend you contact your hub in advance to confirm they can accept delivery on your behalf.

Shipping fees incurred to reship orders returned to Turley Wine Cellars due to failed signature and delivery attempts will be the responsibility of the customer. A restocking fee of 15% will apply to cancelled orders.

+ Can I pick up instead of ship?

Pick-ups are available for Mailing List orders. Please select "I prefer to pick up" on the shipping address page at checkout. Please note that Mailing List orders will not be available for immediate pick up. For Spring Release orders, you will receive an additional email in March to book your reservation to pick up your order in April. Any Spring orders not picked up by the end of April will incur a $20 storage fee, on top of your shipping fee. Your order will be shipped to your account's billing address (shipping fees will be charged to the card on file).

For Fall Release orders, you will receive an additional email in September to book your reservation to pick up your order in November. Any Fall orders not picked up by the end of November, will incur a $20 storage fee, and will be shipped to your account's billing address (storage fees & shipping fees will be charged to the card on file).

Please contact members@turleywinecellars.com or call us at (805) 434-1030, if you need assistance.

+ How does the mailing list work?

Many of our wines are sold exclusively on our mailing list, including more than a dozen wines you won't find anywhere else! It’s also where you’ll get first crack at the best variety and pricing!

We currently have four releases per year:

• Spring Release - Zinfandel & Petite Syrah
• Summer Release - Rosé, Cinsault & Zinfandel
• Fall Release - Zinfandel & Petite Syrah
• Winter Release - Cabernet Sauvignon

Our list is offer-based, and wines are sold first-come, first-served. Only purchase the wines that YOU want from your offer – no automatic shipments!

+ How do I become a mailing list member?

It's easy, click here to join! Due to high demand, there is a wait of approximately 6 months before you will receive your first offer.

+ Can I order between Member releases?

Due to the limited nature of many of our vineyard-designate wines, it is not possible to place an order for these highly allocated wines outside of a release period.

+ Do I have to place an order every offer?

No. However, if several consecutive offers are skipped, your account may become inactive to allow space for those on our waiting list. If you’re not planning on ordering, please let us know so we can keep you active for the next offer.

+ How do I view my account?

You may login to your account at any time to view order history or update your contact information by clicking here. If you don’t know your password, please use the “forgot your password” link; the username should be your email address. Please do not create a new account; we are happy to assist!

+ What are the perks of being a mailing list member?

• Nearly a dozen and a half of our wines are available ONLY on the mailing list; top productions of tiny vineyards you can’t find anywhere else!
• You will find the best available pricing on ALL our wines.
• Purchase the wines that YOU want from your offer –no automatic shipments.
• Wine is shipped to your door – OR – skip the shipping charge and join us at our tasting room in Paso Robles. Tasting room pick-up options require reservation.
• 2 complimentary tastings at our tasting room by reservation.

+ How do I order on the Mailing List?

When the release period opens, you will receive an email notifying you of your offer. Simply click the “View My Offer” link to automatically log you in. You can also login to your account by clicking the "My Account" button on the top of the webpage.

We recommend ordering early to ensure you receive the wines you want. Our wines are severely limited, and thus several often sell out before the order deadline. If you experience any issues, just give us a call (805) 434-1030 .

+ How can I request additional wine on my order?

The online feature “Request Additional” lets us know if you’d like to purchase more wine. If available, we’ll add the requested wines to your order, process payment and email you an updated receipt. The additional wines will combine with your original purchase for shipping purposes.

+ How do I split my order between two addresses?

You may place as many separate orders as you want within the parameters of your offer; please note, it’s only possible to request an additional wine once.

+ I placed an order, but haven’t received a confirmation, what do I do?

Once an order is completed, an order confirmation is emailed. If you do not receive an order confirmation, it’s likely that your order wasn’t finalized; please reference your recent orders by logging into "My Account" . If you do not see your current order under the "Order History" tab, please place your order again or contact the mailing list office at members@turleywinecellars.com.

+ How long will it take to receive my order?

All new orders come in as "Not-Paid", and we finalize and charge all orders during business hours. Orders submitted after hours, or on weekends or holidays, may take 24-48 hours for final processing. Shipping times are weather dependent.

+ CAN I COMBINE MY MAILING LIST OFFER and a Tasting room order?

Mailing List offers need to be submitted independently. Tasting room and Mailing List orders are processed and shipped separately.

+ How do I get my member pricing?

Mailing List Member pricing for our single-vineyard bottlings is only available during Mailing List offerings. Member pricing for both Old Vines Zinfandel and Juvenile Zinfandel are now available year round at our tasting rooms. Member pricing will be applied to active accounts - remember to let us know you are a Mailing List Member!